Shipping policy

Shipping

Where we ship

We ship to the United States, Canada, the United Kingdom, the European Union and a number of other countries. If your country appears at checkout, we ship there.

Processing time

Orders are processed within 2–3 business days (Monday to Friday, excluding holidays). Orders placed at the weekend are processed on the next business day.

Delivery time

Standard shipping takes 5–14 business days after processing. Delivery times are estimates, not guarantees: customs and local carriers can add a few days at busy times of the year.

Shipping cost

Shipping is free on all orders.

Order confirmation

You'll get a confirmation email as soon as you place your order, and we'll email you again if anything about your delivery changes.

Customs and import duties

For orders outside the European Union, import duties or taxes may be charged by your country and are the responsibility of the customer. Any such charges are not included in the price you pay us.

Wrong address

Please check your address at checkout. If you spot a mistake, email support@gethotlineclub.com straight away and we'll correct it if the order hasn't shipped. Parcels returned to us because of an incorrect address can be resent once the address is confirmed.

Problems with your delivery

If your order hasn't arrived 20 business days after you placed it, or the parcel arrives damaged, email support@gethotlineclub.com We normally reply within 8–12 hours and we'll replace or refund the order.

Last updated: November 2026.