Terms of service
Terms of service
These terms apply to every order placed on gethotlineclub.com ("Hotline Club", "we", "us"). By placing an order you agree to them. Nothing in these terms limits the rights you have under consumer law in your country.
1. The products
We sell a wired retro-style telephone handset that plugs into a smartphone, tablet or computer through a USB-C connector or a 3.5mm jack. The handset has no battery, no Bluetooth and no app: it works by being plugged in. Please choose the version that matches your device before ordering. Colours on your screen may differ slightly from the product.
2. Orders and prices
An order is accepted when we send you the confirmation email. Prices are shown in your local currency at checkout and include any discounts applied automatically. We may correct obvious pricing errors; if a price was wrong, we'll contact you before shipping and you can cancel for a full refund.
3. Payment
Payment is taken at checkout through Shopify Payments and the other methods shown at checkout. We never see or store your full card details.
4. Shipping and delivery
Delivery times and costs are described in our Shipping Policy. Estimated delivery dates are not guaranteed.
5. Returns and cancellation
Our Refunds and Returns Policy explains how to return an order within 30 days, and the 14-day cancellation right for customers in the European Union and the United Kingdom.
6. Faulty products and liability
If your handset is faulty, you have the rights given to you by the consumer law of your country, and our Refunds and Returns Policy explains how to claim. These rights do not cover damage from misuse, accidents or normal wear. To the extent allowed by law, our liability for any claim is limited to the amount you paid for the order. We do not exclude liability for death, personal injury or fraud.
7. Use of the product
The handset is a consumer accessory for everyday calls. Do not use it while driving unless your local law allows hands-free use in this way, and keep the cable away from small children.
8. Intellectual property
All text, photographs and the Hotline Club name and logo on this website belong to us and may not be copied without permission.
9. Privacy
How we handle your personal information is described in our Privacy Policy.
10. Contact and complaints
Email support@gethotlineclub.com with any question or complaint. We normally reply within 8–12 hours and aim to resolve complaints within 14 days. EU customers may also use the European Commission's online dispute resolution platform.
11. Changes and applicable law
We may update these terms; the version published when you order is the one that applies. These terms are governed by Portuguese law, without affecting the mandatory consumer protection rules of the country where you live.
Last updated: September 2026.